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Product Update: Conversation Analytics 2.0

New KPI cards, lead-source doughnuts, and exportable scorecards for revenue teams.

Apr 22, 2026 · 4 min read

This article outlines how teams use NavicsAI to operationalize conversational AI — from channel strategy and compliance guardrails to CRM outcomes and analytics loops.

Start with a single high-intent workflow, measure conversion and deflection, then expand across Voice, Video, and Chat once the playbook is proven.

Ready to apply these patterns in your stack? Book a walkthrough with our solutions team.